Customer Care

Delivery


Postage on all orders within the UK is FREE and signed for upon delivery. 

We aim to dispatch orders within 3-5 working days, not including weekends or bank holidays, but this may vary during busy periods and dependent on stock levels.

We will do everything that we can to get your goods to you but as we use a third party carrier, there may be occasions where something out of our control affects your delivery time.

 

Europe Delivery is £7 

Rest of the World is £15


When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures, which can cause delays. Any customs duties are the sole responsibility of the customer. 

Returns


We hope you love you Vivaansie top, however if you are not completely satisfied with your top, then we can offer your a refund provided that the item is returned in their original condition, ~(unworn, with the tags still in place) and within 14 days of receipt. 

Please ask for proof of postage from the Post Office for your returned item, as we cannot be held responsible for anything that gets lost or damaged in transit. 

As we are a small business, we cannot cover the cost of the return postage unless the top is damaged or faulty in some way upon receipt.

In this instance, please inform us within 24 hrs of delivery by email to arrange for a replacement to be sent. Our returns address is:

Vivaansie,
47 Shipton Road,
Ascott Under Wychwood,  
Oxon
OX7 6AG

Please write you name, order number and the problem with your top and include it in the package. 

Once we receive your returned top, we will refund you, please allow up to 10 working days for the refund to show in your bank account.

Exchange

We are happy to offer an exchange for a different size in the same design. Please email us for more information.

 

Sizing Guide


Small - 8-10
Medium - 12
Large - 14-16

The Vivaansie tops are designed to be more slim fitting than baggy- enabling you to wear them from day to evening.  Please do size up if you want a slightly looser look.
 

1st Collection in cm
CHEST S: 40 M: 43 L: 46
ARM LENGTH FROM SHOULDER POINT S: 54.5 M: 55.5 L: 56.5
BICEP : S: 13 M: 14 L: 15
2nd Collection in cm
CHEST S: 41.5 M: 44.5 L: 47.5
ARM LENGTH FROM SHOULDER POINT S: 54.5 M: 56 L: 56
BICEP : S: 14 M: 15 L: 16

Care Guide


Washing - As this is a luxury extra fine merino wool, always wash on a HAND WASH program, no more than 30 degrees with a delicate detergent.  Dry flat.


.